The questions people actually ask before ordering
How long will my order take?
Orders are processed within 1–2 business days. After that, delivery within Australia usually takes 7 to 15 days. Orders to the United States take a similar window. We ship directly from our manufacturing partners rather than holding stock in a local warehouse — that's why it's slower than a big retailer, and why our prices are lower.
Will I get tracking?
Yes. Once your order ships you'll get an email with a tracking number. If it hasn't arrived within 48 hours of your shipping confirmation, email us and we'll chase it.
My order is taking longer than 15 days. What now?
Contact us. Occasionally customs or a carrier delay pushes an order out further. We'll find out where it is and tell you honestly. If it's genuinely lost, we'll replace it or refund you — you won't be left arguing about it.
Can I return something?
Yes. You have 30 days from delivery to request a return. The item needs to be unused, in its original packaging. Once we approve the return you post it back to our Sydney address, and return postage is paid by you. Once it arrives and we've checked it, we refund to your original payment method within 10 business days.
What if the item is faulty, damaged or wrong?
Then it's on us, not you. Email us within 14 days with a photo and we'll refund or replace it — you don't need to post anything back at your own cost. This is your right under the Australian Consumer Law and we'll honour it without argument.
Do you ship to the United States?
Yes. Prices are shown in USD for US customers and AUD for Australian customers. Any customs duties or import charges are the customer's responsibility.
Is my payment secure?
Checkout runs on Shopify Payments, which is PCI DSS Level 1 compliant. We never see or store your card details.
Who am I actually buying from?
Waggle, a registered business operating from 152 City Road, Darlington NSW 2008, Australia. Phone +61 433 706 008. There's a real person on the other end of the email.